Shipments, Delivery, and Order Problems
Most orders are put into production the day they are received. Payment is collected at the time your order is placed. No orders or products are shipped unless all invoices are settled. No Exceptions are granted for this.
Your production time for custom products depends on proof approval time- most orders are produced within 2 to 5 days depending on product type. Specialty products such as foil, aquafoil, embossed products, stamps, embossers, ada signage, and a handful of other products (ask if you do not see a production time estimate) take a standard 4 to 7 business days.
Order Problems- All products come with a guarantee that it will be correct and error free. If you have a problem with the production quality- you must contact us the day your order is delivered. No products will be replaced or refunded if you do not contact us on day of delivery and include photos of damages, production problems, or incorrectly produced products.
A replacement will be issued once your message is received and the photos of your order have been reviewed. YOU MUST USE THE CONTACT FORM ON THIS WEBSITE TO SUBMIT A CLAIM.
ABSOLUTELY NO REFUNDS WILL BE ISSUED FOR CUSTOM PRODUCTS. CUSTOM PRODUCTS WILL BE REPLACED AT OUR DISCRETION, ONCE YOUR CLAIM IS REVIEWED. By purchasing from this website (imagePro365.com/imageProjektions.com) you unconditionally agree to these terms.
If you have an issue with this or any other term or condition applied to purchases on this website- you are encouraged not to place an order.